Effective Date: August 2025
1. Services
Twogether Digital provides a range of services, including (but not limited to) branding, SEO, website design, and content marketing services (“Services”). These Terms govern each Service engagement.
2. Scope of Work & Project Changes
The agreed Scope of Work (SOW) defines deliverables, timelines, and fees.
Any work outside the SOW, commonly referred to as “project creep”, will be assessed separately and will require a new estimate and approval before commencement.
Quotes, unless otherwise stated, are valid for 6 months.
3. Deadlines & Compensation
We commit to delivering milestones by agreed deadlines.
If we miss a deadline for reasons within our control, we will offer compensation. This may take the form of a discount or additional (free) work.
However, if delays stem from changes in project scope or new issues uncovered during delivery, or delays in the client approving work or providing materials, we reserve the right to adjust the schedule without penalty.
4. Client Delays in Providing Materials
If you, the client, provide content, data, or other materials late, agreed timescales may be affected.
We are not responsible for delays caused by client-side lateness.
5. Content Revisions
Two revision rounds on content (e.g. website copy, blog drafts) are included.
Once you give final approval and the content is uploaded/live, additional revisions are not permitted under the original fee.
Amendments will be completed as soon as possible, but we require a minimum of five days’ notice for an amendment.
For a new piece of content that is not listed on the scope of work, we require at least two weeks’ notice. Although we will aim to get the content created before this time, we cannot guarantee it. This is to protect the wellbeing of our fantastic content and copywriters.
6. Stock Photography & Asset Approval
Upon your approval to proceed with selected stock or photographic assets, and once uploaded or embedded, any further editing or revision will incur additional costs.
7. Third‑Party Hosting, Plugins & Maintenance
If your website is hosted or maintained by a third-party (not us), we cannot be held responsible for the impact of plugin updates, conflicts, or resulting site disruptions. Any amendments required as a result of these disruptions will be quoted and billed separately.
Any issues related to third-party maintenance fall outside our liability.
8. Payments & Invoices
Website projects: require 50% of the total project fees upfront. The site will not be made live until the final payment is received in full.
Invoices will be issued upon completion of each defined phase or milestone. This is set out in the SOW.
All invoices are payable within 30 days of issue. Late payments will incur an extra charge. This payment will be 10% of the total invoice cost.
9. Ownership & Usage Rights
Upon completion of Services and receipt of full payment, you own the rights to all original designs, branding assets, and content we created for you.
We reserve the right to feature outcomes in our portfolio (unless you notify us otherwise in writing).
10. SEO & Content Marketing Retainers
If you engage us under a monthly retainer for SEO or digital marketing, a separate retainer agreement will be drafted and agreed upon before work commences.
If you require additional support outside of your pre-agreed hours, an additional charge will be made. Whilst we will respond to some email requests with grace and favour, we reserve the right to determine if the request requires significant time on our part, and as such, will be subject to additional charges. Prices for additional time/requests will start at £70.
11. Content Responsibility (Client‑Supplied)
If you opt not to use our content services, you must supply all required content, text, images, or multimedia by the agreed deadlines.
Should we source extra media (e.g. photos, videos) beyond what you provide, those elements will be invoiced separately.
12. Limitation of Liability & Warranties
Our services are provided “as‑is”, and we disclaim all warranties except as explicitly stated herein.
We are not liable for indirect, incidental, consequential, or punitive damages arising from our Services, including delays or site dysfunction due to third-party systems.
13. Termination
Either party may terminate the agreement with 30 days’ written notice, subject to payment for work performed and any committed costs at termination.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the United Kingdom of Great Britain and Northern Ireland.
In case of dispute, both parties agree to attempt resolution through mediation prior to seeking legal remedy.
15. Amendments & Updates
We may update these Terms from time to time.
The latest version will be posted on our website. Continued use of our Services after changes constitutes acceptance of the revised Terms.
16. Contact Information
Twogether Digital
Email: hello@twogether-digital.co.uk